Your Long-Term
Odoo Partner.
SLA-backed Odoo support, ongoing consulting, and system optimisation - so your ERP keeps delivering value long after go-live.
Comprehensive Odoo support
for every situation
From emergency bug fixes to strategic ERP roadmap consulting - we’re your single point of contact for everything Odoo.
Bug Fixes & Incident Response
Fast response to critical issues - system errors, data corruption, integration failures, and performance degradation.
Performance Optimisation
Slow Odoo? We diagnose and fix database bottlenecks, inefficient queries, heavy customisations, and server configuration issues.
Minor Customisations
Small but important changes - new fields, modified reports, tweaked workflows, and UI improvements handled on request.
User Training
Onboarding new staff, refresher sessions, and advanced power-user training - in-person in Karachi or remote.
Version Upgrades
Upgrade your Odoo instance to the latest version with zero data loss, full module compatibility, and minimal downtime.
ERP Strategy & Consulting
Beyond support - strategic guidance on expanding your Odoo usage, new module rollouts, and digital transformation roadmaps.
Support from the team
that built your system.
Unlike generic support desks, our team understands your specific implementation - because in most cases, we built it.
We Know Your System
If Novator implemented your Odoo, our support team has full access to your project history, configurations, and custom code.
Certified Odoo Engineers
Every support ticket is handled by Odoo-certified developers and functional consultants - not tier-1 helpdesk agents.
Proactive, Not Reactive
Monthly system health checks, security patch monitoring, and performance reviews - we catch issues before they affect you.
Simple, fast, and
always accountable
Raise a Ticket
WhatsApp, email, or our support portal - however you prefer to reach us. We log every request.
Triage & Assign
Tickets are categorised by urgency and assigned to the right engineer within 4 hours.
Fix & Test
Issue resolved in staging first, tested thoroughly, then deployed to production with your sign-off.
Document & Close
Root cause documented, fix recorded in your system history, and ticket closed with your confirmation.
Need reliable Odoo
support you can count on?
Talk to us today. We’ll assess your current Odoo setup and propose the right support plan for your team size and usage.